BEFORE YOU ARRIVE
Common questions
Answers about the house, your booking and arrival.
Full policies & house rulesCan we book by room count?
Choose 2, 3, 4 or 5-room packages with full-house privacy. The 2-room package includes 2 bathrooms with water heaters; the 3 to 5-room packages include 3 bathrooms with water heaters. WiFi is provided. For stays of 2 nights or more, ask about the best available rate on WhatsApp.
How many guests can stay?
The house suits families or groups of 6 to 10 people, with extra mattresses, pillows and comforters provided. The maximum is 20 guests including children. Extra guests are charged RM10 per person; the maximum remains 20 guests. Provide your full guest count when booking.
Is a deposit required?
The security deposit is RM100 for regular stays or small groups, and RM200 for large groups or major events such as weddings with many occupants. The owner confirms the deposit category when booking. The initial payment is accommodation plus the deposit. After check-out, the deposit is refunded once the house has been inspected and its condition is satisfactory. The deposit is forfeited if damage or unwanted incidents occur.
What are the cancellation and date-change terms?
Cancellation less than 7 days before check-in: the booking deposit is non-refundable. Earlier cancellation: date changes are subject to availability.
How much parking is available?
The house compound usually fits 3 to 4 cars. For vans or coaches, WhatsApp ahead for advice on suitable parking options.
Can we cook?
Yes, the pantry has a fridge, microwave, air fryer and Coway water dispenser for simple meals and drinks. Eat and drink in the dining area, rather than the bedrooms. Bring your own groceries if you plan to cook.
What bedding is provided?
Extra mattresses, pillows and comforters are provided. Place used towels in the basket at check-out. Bring your personal toiletries.
Are water heaters available?
Yes. The 2-room package includes 2 bathrooms with water heaters. The 3 to 5-room packages include 3 bathrooms with water heaters.
How does payment work?
Payments are handled manually after dates are confirmed. Bank transfer, DuitNow QR and cash are accepted. Bank/DuitNow details are shared on WhatsApp; payment proof must be sent on WhatsApp to confirm the booking.
What time are check-in and check-out?
Check-in starts at 3 pm and check-out is before 12 pm. Early check-in or late check-out requires the owner’s approval and costs RM20 per hour.
Can we host a gathering or event?
Reunions, birthdays, aqiqah, engagements, solemnizations, weddings and other events need approval during booking because charges differ. For vans or coaches, WhatsApp ahead for suitable parking options.
Can we book last minute?
WhatsApp to check the nearest available dates. If they are available, payment details and next steps will be shared.
What should we do at check-out?
Return beds, furniture and equipment to their check-in positions. Switch off all electrical points except the WiFi modem, put rubbish in the green bin, place used towels in the basket and return the key to the security box. After returning the key, turn the box dials to 0000.